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Publications

WP7 - Provider performance and information and communication technologies

Future Health Systems

There has been much discussion of the role that recent advances in information and communication technologies (ICTs) can play in improving health provider performance, though as yet there seems to be little reliable, independently verified evidence to support the claims of those who initially viewed the new ICTs as offering ―a revolution in global healthcare management‖ (Séror 2001, p. 1). In particular, limited systematic attention has been given to the application of ICTs by private providers in developing countries, with most of the international agencies concerned with these issues tending to focus on large-scale public sector innovations (e.g., Chetley 2006; WHO 2006).