David Peters, Krishna Rao This paper examines the impact of quality improvements in conjunction with user fees on the utilization andequality of outpatient services at a range of public sector health facilities in India.
David Peters, Karen Bandeen-Roche, Krishna Rao This article's objectives: (i) To develop a reliable and valid scale to measure in-patient and outpatient perceptions of quality in India and (ii) to identify aspects of perceived quality which have large effects on patient satisfaction.
David Peters, Krishna Rao, Manish Kohli, Maya Mascarenhas This journal articles looks at whether a decision support technology for non-physicians can increase health care utilization and quality.
2006, ICTs, India, JHSPH, Journal Article Ayan Ahmed Noor, David Peters, Faizullah Kakar, Gilbert Burnham, Lakhwinder Singh, Peter Hansen The Ministry of Public Health (MOPH) in Afghanistan has developed a balanced scorecard (BSC) to regularly monitor the progress of its strategy to deliver a basic package of health services. Although frequently used in other health-care settings, this represents the first time that the BSC has been employed in a developing country.
Aneesa Arur, David Peters, Katja Janovsky, Sandhya Sundaram In recent years a number of specific strategies for improving health services and strengthening health systems have been consistently advocated. In order to advise governments, WHO commissioned this exploratory study to examine more closely the track record of these strategies in twelve low-income countries. Data were gathered primarily from reviews of existing materials and interviews with key informants. Findings were reviewed at a consultation in July 2005. This paper presents main findings and conclusions.
